Internet Business 4 All

Hello Mihaela,

Thank you for writing to Yahoo! Mail.

I’m really sorry that you’re having trouble with your Yahoo! Mail
account. I’m glad you let me know about it and want to help get this
figured out.

The good news is I’ve tested your account and couldn’t reproduce the
issue. This means the problem is related to your computer and it could
be something simple, like a program that was recently installed or a
setting that’s improperly configured.

I’ve provided a thorough list of troubleshooting steps below. I
apologize in advance because it’s long and technical. I’m hopeful that
with your help, we can fix the problem.

If, after trying these troubleshooting steps, you’re still having
trouble with your Yahoo! Mail account, please take just a bit more time
to reply to this message with further details about what you tried and
your results.

Now, on to the recommendations!

SIGN ON AS AN ADMINISTRATOR

Please make sure that your computer account has administrative
privileges and that you’re signed in as the administrator. This is
especially important if you’re in a work or shared computer environment.
If you’re not sure, please check with your computer vendor or Help desk
to verify your computer privileges.

If you already have administrative privileges, let’s move on to the next
recommendation.

USE A SUPPORTED INTERNET BROWSER

Let’s check out your browser. Most issues with Yahoo! Mail can be
resolved quickly by ensuring you’re using an up-to-date Internet
browser. You can also try switching to a supported alternate Internet
browser. Please check out the list at the Yahoo! Help web site below
for supported Internet browsers:

http://help.yahoo.com/help/us/mail/errors/errors-19.html

Did updating or switching to a supported Internet browser help resolve
the issue? I hope so! If not, please move on to the next
recommendation.

CLEARING YOUR CACHE

Let’s try clearing your browser cache first. We’ve found that this
usually takes care of a lot of issues. When you need to clear your
cache, follow the instructions below for your browser and version.

* Internet Explorer 7.0 for Windows

1. Choose "Internet Options…" from IE’s Tools menu.
2. Click on "Delete" under "Browsing History".
3. Click on "Delete All" at the bottom, and choose "OK" if prompted.
4. Click the OK button at the bottom of the Internet Options window.
5. Close and re-start your browser.

ENABLE JAVASCRIPT

JavaScript is a simple programming language that’s essential to any
modern Internet site. Without JavaScript enabled, the Yahoo! Mail
client may not perform as designed. To fix this, make sure that you
have JavaScript enabled. Here’s how:

Internet Explorer 7.0:

1. From the "Tools" menu, click "Internet Options."
2. Click on the "Advanced" tab and then in the "Settings" list, scroll
down to the "Security" section.
3. Select the "Allow active content to run in files on My Computer"
check box.
4. Click "OK."
5. Click "Apply."
6. Click "OK."
7. Close and relaunch your Internet browser.

Did enabling JavaScript in your Internet browser help resolve the issue?
If not, please hang in there with us as we move on to the next
troubleshooting recommendation.

INSTALL THE LATEST JAVA RUNTIME ENVIRONMENT

The Java Runtime Environment contains essential updates to the Java
programming language, developed by Sun Microsystems. To ensure you have
the latest package installed, try downloading and installing the latest
version of this software. It’s available as a free download here:

http://www.java.com/en/download/manual.jsp

Did installing the latest Java Runtime Environment correct the issue?
If not, don’t give up hope — we’ll get this figured out yet! Let’s
move on to the next recommendation to help identify the issue.

TEMPORARILY DISABLE ANTIVIRUS/ANTISPY/FIREWALL PRODUCTS

Maybe one of your security applications, such as your antivirus,
anti-spyware, or firewall products, is causing a problem with your
Yahoo! Mail.

To see if this is the problem, please temporarily disable your security
software to see if the issue goes away.

1. For most security software products, you can right-click on the
security software icon in the bottom right-hand corner of your screen,
by the system clock. This will usually pop up a menu with "Preferences"
or "disable" as an option.
2. Try to change one of those options to see if the issue goes away.

Please note: In some cases, you might not be able to completely disable
the security software. The directions for each security software package
differ from vendor to vendor. If you need help, please get in touch with
your security software vendor or computer Help desk.

After disabling your security software products, did the issue go away?
If not, please try the next set of recommendations.

DISABLE INTERNET BROWSER ADD-ONS/PLUG-INS

Each Internet browser comes with optional upgrades or enhancements
commonly known as "add-ons" or "plug-ins." These features make your
Internet browser more useful. Common uses include (but aren’t limited
to):

" Toolbars
" News or Stock Tickers
" Instant Messaging
" Weather alerts
" Email alerts
" Antivirus/Antispy
" Games

Certain add-ons or plug-ins can actually cause problems running some web
sites. To find out if this is the case, please try one of the following
tasks for your specific browser:

If you’re running Internet Explorer 7.0:

1. Close out of all instances of the Internet Explorer internet browser.
2. Select "Start", "Settings", then click "Control Panel".
3. Double-click on "Internet Options".
4. Select the "Advanced" tab.
5. Under "Browsing", remove the "Enable third-party internet browser
extensions" check box.
6. Relaunch the Internet Explorer internet browser.

Once you’ve successfully disabled your Internet browser’s add-ons or
plug-ins, try accessing your Yahoo! Mail account again. If the steps
above fix the problem, this will confirm that an add-on or plug-in in
your Internet browser is the culprit causing behind the problem.

To re-enable the Internet browser add-ons or plug-ins, simply repeat and
reverse the steps listed above. Once you’ve figured out which add-ons or
plug-ins are causing the issue, please contact the vendor for help.

Did disabling your Internet browser add-ons or plug-ins resolve the
issue? If not, thanks for all your patience in trying these
recommendations. Let’s try one last step below.

TRY ANOTHER COMPUTER WITH A DIFFERENT ISP

If you’ve tried all the steps listed above and the issue simply won’t go
away, I’m pretty sure the symptoms are related to your computer,
Internet browser, or your Internet service provider (ISP). If it’s
possible, try accessing your Yahoo! Mail account from another computer
at a different location. You should also try a different ISP to
eliminate that as a possible factor.

IF THINGS ARE STILL NOT WORKING

Hopefully everything’s working smoothly now. If things are still bumpy,
please take just a bit more time to reply to this message with further
details. Be sure to specifically include which steps you’ve tried so
far, and the results from each step. This information will help us
assess the issue more effectively and efficiently and hopefully figure
it out once and for all!

Thank you again for contacting Yahoo! Mail.

Regards,

Harley

Yahoo! Customer Care

Get easy access to all of your favorites.
Make Yahoo! your home page:

http://us.rd.yahoo.com/evt=38861/*http://promo.yahoo.com/homepage/

For assistance with all Yahoo! services please visit:

http://help.yahoo.com/

Original Message Follows:
————————-

Mail-Id:
w2.help.ukl.yahoo.com-/l/us/yahoo/mail/yahoomail/bug_f.html-1200044626-5
40

Name: mihaela

Yahoo! ID: mihaela022005

Email Address: mihaela022005@yahoo.com

Operating System: windows XP

Type of Browser: i.e. Internet Explorer

Browser Version:

Issue Type: Temporary Access Error

How often this occurs: Always

Simple Explanation: Help me, pls! When i try to acces my mail, i
can’t . I put the ID and my password and then tell me" The page
isn’t redirecting properly. Firefox has detected that the server is
redirecting the request for this address in a way that will never
complete.
* This problem can sometimes be caused by disabling or refusing to
accept
cookies." This it is for Mozilla Firefox.
Internet Explorer cannot display the webpage
Most likely causes:
You are not connected to the Internet.
The website is encountering problems.
There might be a typing error in the address
If i try to acces another mail from another person, it is work. Why i
can’t acces my mail?

Specific Details:

"Information Passed In":
————————
"from_url" : http://help.yahoo.com/l/us/yahoo/mail/yahoomail/
————————

While Viewing: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/

Form Name: http://help.yahoo.com/l/us/yahoo/mail/yahoomail/bug_f.html

Yahoo ID: mihaela022005 : Yahoo id from cookie
"https://amt.yahoo.com/amt/dosearch?.token=oMEiTQjGqvlsYLWxwKsgTaOXqMBpn
zz5Evj6.7BQ8qs.VUw-"

Other ID:

Browser: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1;
FunWebProducts; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 3.0.04506.30)

REMOTE_ADDR: 81.196.163.130

REMOTE_HOST: 81.196.163.130

Date Originated: Friday January 11, 2008 – 01:43:46

——-

Have you gone through all of these steps? Let us know what you’ve done so far.